Privacy policy.

Who we are

Bridgetree Technologies Ltd is a software company in Nairobi, Kenya. We are responsible for the personal data described here.

Our WhatsApp line, +254 117 722 140, also answers enquiries for BodaSwift (same-day delivery in Nairobi, its privacy policy) and Bridgetree Learn (our online coding school, its privacy policy). This policy covers conversations on that line for all three.

Contact: [email protected] · WhatsApp or call +254 117 722 140 · Nairobi, Kenya.

What we collect

• Contact details: your name, phone number (including your WhatsApp number and profile name), email address and business name, when you give them.
• Your enquiry: what you tell us about your project, budget range and timeline, through our forms, email or WhatsApp.
• WhatsApp conversations: the messages you send to our WhatsApp line and our replies, and photos or files you choose to share.
• Delivery requests (BodaSwift): pickup and drop-off locations, parcel details, preferred times and any quote or booking.
• Course applications (Bridgetree Learn): the track and intake you choose and your coding background.
• Website data: our servers keep standard technical logs (IP address, browser type, pages requested) for security. We use Microsoft Clarity to see how visitors use our pages through anonymous session recordings and heatmaps (clicks, scrolling and mouse movement); text you type into forms is hidden from these recordings. We also use the Meta Pixel and TikTok Pixel, which set cookies so we can see which ads bring enquiries and show our ads to people who have visited this site. You can block or clear these cookies in your browser, and manage ad preferences in your Facebook and TikTok settings.

How we use it

• To reply to your enquiry, scope and quote your project, and arrange calls.
• To quote, book and carry out BodaSwift deliveries.
• To process Bridgetree Learn applications and arrange classes or tutoring.
• To deliver the work you hire us for, invoice you and keep proper business records.
• To keep our services secure and meet our legal obligations.

We rely on your consent, on what is needed to respond to you or carry out an agreement with you, and on our legal obligations. We do not sell your personal data, and we only message you about the enquiry or service you contacted us about.

Our WhatsApp assistant

When you message our WhatsApp line, you may first be helped by an automated assistant powered by artificial intelligence. It answers questions, collects the details of your enquiry, delivery request or application, and passes them to our team. It never sets prices: delivery fees are quoted by a person, and project prices are agreed after a discovery call. You can ask to speak to a person at any time.

Who we share it with

We share only what is needed with service providers who help us run our business:

• Meta (WhatsApp): to send and receive WhatsApp messages.
• Anthropic: provides the AI model behind our WhatsApp assistant and processes chat messages to generate replies.
• Meta and TikTok (advertising): page visits and contact events from our website, to measure and target our ads.
• Microsoft (Clarity): anonymous recordings of how visitors use our pages, to improve the website.
• Google: email and spreadsheets we use to track enquiries.
• Our hosting provider: stores our website and systems on secure servers.
• Safaricom (M-Pesa): when you pay us by M-Pesa.

Some of these providers may process data outside Kenya. Where that happens we rely on their contractual and security safeguards, as the Data Protection Act requires. We may also disclose information where the law requires it.

How long we keep it

We keep enquiries, conversations, delivery requests and applications for as long as we need them to respond to you, deliver our services and handle any follow-up. Invoices and payment records are kept for as long as Kenyan tax and accounting law requires. After that we delete or anonymise them.

How we protect it

Our systems use encrypted connections, access is limited to people who need it, and we review our setup regularly. No system is perfectly secure, but we take reasonable steps to protect your data and will tell you and the Office of the Data Protection Commissioner if a breach puts you at risk.

Your rights

Under the Data Protection Act, 2019 you can ask what personal data we hold about you and get a copy; ask us to correct it; ask us to delete it or object to us using it; and withdraw your consent. You can also complain to the Office of the Data Protection Commissioner.

Deleting your data

To have your data deleted, send “Delete my data” on WhatsApp to +254 117 722 140, or email [email protected] with the subject “Delete my data”. We will confirm who you are, delete your conversations, contact details, enquiries, delivery requests and applications, and confirm once done, normally within 14 days. We may need to keep invoices and payment records the law requires us to hold.

Children

Our services are meant for adults. If you are under 18, please have a parent or guardian contact us on your behalf.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.